All Systems Operational

About This Site

Our mission at ListenFirst, is to make our clients smarter by providing unparalleled pictures of their brand, their competitor’s brands, and overall market performance on Social Media. Providing reliable, secure, and performant services is paramount to achieving this mission. We value integrity and believe trust is built with transparency. This page is ListenFirst’s home for real-time and historical data on system performance. If there are any interruptions in service, or important third-party dependencies of the platform (e.g. Social Media APIs), a note will be posted here. You may also click the “Subscribe to Updates” button above to receive real time updates.

DISCLAIMER: component uptime is not indicative of overall system availability and does not reflect platform service levels.

Uptime over the past 90 days. View historical uptime.
Application ? Operational
90 days ago
100.0 % uptime
Today
Platform API ? Operational
90 days ago
100.0 % uptime
Today
Data Exports ? Operational
90 days ago
100.0 % uptime
Today
Data Systems & Analytics ? Operational
90 days ago
100.0 % uptime
Today
Authentication System ? Operational
90 days ago
100.0 % uptime
Today
Audience Operational
90 days ago
100.0 % uptime
Today
Listening Service ? Operational
90 days ago
94.6 % uptime
Today
Help and Training Systems ? Operational
90 days ago
100.0 % uptime
Today
Social Channels Operational
90 days ago
98.98 % uptime
Today
Facebook ? Operational
90 days ago
100.0 % uptime
Today
Twitter ? Operational
90 days ago
94.32 % uptime
Today
Instagram ? Operational
90 days ago
100.0 % uptime
Today
YouTube ? Operational
90 days ago
99.91 % uptime
Today
TikTok ? Operational
90 days ago
100.0 % uptime
Today
Other Data Feeds ? Operational
90 days ago
99.66 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 21, 2025

No incidents reported today.

Mar 20, 2025

No incidents reported.

Mar 19, 2025
Delay in Wikipedia Data for March 17, 2025
Resolved - This incident has been resolved.
Mar 19, 08:21 EDT
Monitoring - Wikipedia data collection is now underway. We anticipate the full scope of data to be available by approximately 8:00 PM.
Mar 18, 08:31 EDT
Investigating - We are addressing a delay in our Wikipedia data analysis for March 17, 2025. Currently, data is partially available due to a problem encountered by our upstream provider. We expect no data loss from this incident. An update will follow upon completion of the data ingestion process.
Mar 18, 08:18 EDT
Mar 18, 2025
Mar 17, 2025

No incidents reported.

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

No incidents reported.

Mar 13, 2025
Data for 3/12/2025 is delayed
Resolved - Data is available for 3/12/2025 platform-wide (as of 11:03 ET).
Mar 13, 11:29 EDT
Identified - We experienced an unexpected systems error overnight that delayed our data processing pipeline. The root cause has been resolved, and processing is proceeding as normal. However, data availability for yesterday is delayed until ~11 ET.

Outside of the delay, no other impact to data is anticipated.
Mar 13, 08:49 EDT
Mar 12, 2025

No incidents reported.

Mar 11, 2025
Content Exports Delay
Resolved - This incident has been resolved.
Mar 11, 16:34 EDT
Investigating - Content exports are performing slower than expected. We are looking into this and will provide an update shortly.
Mar 11, 15:58 EDT
Mar 10, 2025
Twitter/X Outage
Resolved - This incident has been resolved.
Mar 10, 19:03 EDT
Update - Twitter/X is currently experiencing an outage, which is affecting the Listening tool. We are monitoring any changes.
Mar 10, 13:00 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 10, 11:25 EDT
Identified - Twitter/X is currently experiencing an outage, which is affecting the Listening tool.
Mar 10, 10:16 EDT
Mar 9, 2025

No incidents reported.

Mar 8, 2025

No incidents reported.

Mar 7, 2025

No incidents reported.

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