All Systems Operational

About This Site

Our mission at ListenFirst, is to make our clients smarter by providing unparalleled pictures of their brand, their competitor’s brands, and overall market performance on Social Media. Providing reliable, secure, and performant services is paramount to achieving this mission. We value integrity and believe trust is built with transparency. This page is ListenFirst’s home for real-time and historical data on system performance. If there are any interruptions in service, or important third-party dependencies of the platform (e.g. Social Media APIs), a note will be posted here. You may also click the “Subscribe to Updates” button above to receive real time updates.

DISCLAIMER: component uptime is not indicative of overall system availability and does not reflect platform service levels.

Uptime over the past 90 days. View historical uptime.
Application Operational
90 days ago
95.19 % uptime
Today
Platform API Operational
90 days ago
98.88 % uptime
Today
Data Exports Operational
90 days ago
100.0 % uptime
Today
Data Systems & Analytics Operational
90 days ago
100.0 % uptime
Today
Authentication System Operational
90 days ago
100.0 % uptime
Today
Audience Operational
90 days ago
100.0 % uptime
Today
Listening Service Operational
90 days ago
100.0 % uptime
Today
Help and Training Systems Operational
90 days ago
100.0 % uptime
Today
Social Channels Operational
90 days ago
98.64 % uptime
Today
Facebook Operational
90 days ago
98.88 % uptime
Today
Twitter Operational
90 days ago
100.0 % uptime
Today
Instagram Operational
90 days ago
99.68 % uptime
Today
YouTube Operational
90 days ago
100.0 % uptime
Today
TikTok Operational
90 days ago
100.0 % uptime
Today
Other Data Feeds Operational
90 days ago
93.32 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 11, 2026

No incidents reported today.

Jun 10, 2026

No incidents reported.

Jun 9, 2026
Threads Data Collection Disruption
Resolved - We've resolved the issue affecting the Threads data. To resume collection, please reauthorize your Threads account. If there are any issues, please contact help@listenfirstmedia.com.
Jun 9, 10:18 EDT
Update - We are working with Meta and are making progress towards a solution. We will provide further updates shortly.
Jun 1, 16:57 EDT
Identified - Threads is currently experiencing a disruption affecting data collection on ListenFirst. We are in contact with Meta to resolve this issue.
May 21, 10:47 EDT
Platform Currently Unavailable
Resolved - We are back up and running! The issue affecting the platform has been resolved. Thanks for bearing with us. If you notice anything out of the ordinary, please don't hesitate to reach out to our support team.
Jun 9, 09:22 EDT
Update - We are continuing to work on a fix for this issue.
Jun 9, 09:17 EDT
Identified - We're experiencing an unplanned outage affecting platform access. Our team has identified the issue and is actively working to restore service. We apologize for the disruption and will provide an update at ~12 pm ET. Thank you for your patience.
Jun 9, 09:17 EDT
Jun 8, 2026
Instagram Reels Insights Outage
Resolved - This incident has been resolved.
Jun 8, 14:20 EDT
Identified - We have implemented a fix for the ongoing issue and expect it to be live by EOD.

No action is required: The update will be applied automatically on our end.
Service restoration: Normal functionality should return as soon as the deployment is complete.
Jun 3, 10:59 EDT
Investigating - We are investigating an outage impacting Instagram Reels Insights data for some posts published on or after 5/28. We are actively working to restore service.
Jun 2, 11:58 EDT
Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

Jun 5, 2026

No incidents reported.

Jun 4, 2026

No incidents reported.

Jun 3, 2026
Jun 2, 2026
TikTok Collection Delayed
Resolved - This incident has been resolved.
Jun 2, 13:51 EDT
Identified - We are actively working on a resolution, and a fix is expected to be live by the end of the day. Thank you for your patience.
Jun 2, 08:13 EDT
Investigating - We are currently investigating a potential issue with TikTok Data Collection. We will provide an update once more information is found.
Jun 1, 12:12 EDT
Jun 1, 2026
May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026

No incidents reported.

May 28, 2026

No incidents reported.

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