Identified - We have implemented a partial fix for this issue. Brand Content filtering should now return results as expected.

There is still an outstanding issue impacting Roll-Up brands only. While the post table and export data are accurate, the post volume and the aggregate table displayed on screen may differ.

A full fix is currently in testing and will be live shortly. In the meantime, for the most accurate post volume for Roll-Up brands, please refer to the export.

Jun 25, 2026 - 10:45 EDT
Investigating - There is currently an issue affecting the platform when users apply filters in the Brand > Content screen. Engineering are aware of this issue and are working on a fix.
Jun 24, 2026 - 12:52 EDT

About This Site

Our mission at ListenFirst, is to make our clients smarter by providing unparalleled pictures of their brand, their competitor’s brands, and overall market performance on Social Media. Providing reliable, secure, and performant services is paramount to achieving this mission. We value integrity and believe trust is built with transparency. This page is ListenFirst’s home for real-time and historical data on system performance. If there are any interruptions in service, or important third-party dependencies of the platform (e.g. Social Media APIs), a note will be posted here. You may also click the “Subscribe to Updates” button above to receive real time updates.

DISCLAIMER: component uptime is not indicative of overall system availability and does not reflect platform service levels.

Application Degraded Performance
90 days ago
96.31 % uptime
Today
Platform API Operational
90 days ago
100.0 % uptime
Today
Data Exports Operational
90 days ago
100.0 % uptime
Today
Data Systems & Analytics Operational
90 days ago
100.0 % uptime
Today
Authentication System Operational
90 days ago
100.0 % uptime
Today
Audience Operational
90 days ago
100.0 % uptime
Today
Listening Service Operational
90 days ago
100.0 % uptime
Today
Help and Training Systems Operational
90 days ago
100.0 % uptime
Today
Social Channels Operational
90 days ago
98.86 % uptime
Today
Facebook Operational
90 days ago
100.0 % uptime
Today
Twitter Operational
90 days ago
100.0 % uptime
Today
Instagram Operational
90 days ago
99.68 % uptime
Today
YouTube Operational
90 days ago
100.0 % uptime
Today
TikTok Operational
90 days ago
100.0 % uptime
Today
Other Data Feeds Operational
90 days ago
93.51 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Jun 29, 2026

No incidents reported today.

Jun 28, 2026

No incidents reported.

Jun 27, 2026

No incidents reported.

Jun 26, 2026

No incidents reported.

Jun 25, 2026
Jun 24, 2026
Jun 23, 2026
Resolved - This incident has been resolved.
Jun 23, 14:26 EDT
Identified - There is a delay in the availability of data for 6/22/2026. We expect the data to be readily available by 11a PST.
Jun 23, 11:46 EDT
Jun 22, 2026

No incidents reported.

Jun 21, 2026

No incidents reported.

Jun 20, 2026

No incidents reported.

Jun 19, 2026

No incidents reported.

Jun 18, 2026

No incidents reported.

Jun 17, 2026

No incidents reported.

Jun 16, 2026

No incidents reported.

Jun 15, 2026

No incidents reported.