Instagram Reels Insights Outage
Identified - We have implemented a fix for the ongoing issue and expect it to be live by EOD.

No action is required: The update will be applied automatically on our end.
Service restoration: Normal functionality should return as soon as the deployment is complete.
Jun 03, 2026 - 10:59 EDT
Investigating - We are investigating an outage impacting Instagram Reels Insights data for some posts published on or after 5/28. We are actively working to restore service.
Jun 02, 2026 - 11:58 EDT
Threads Data Collection Disruption
Update - We are working with Meta and are making progress towards a solution. We will provide further updates shortly.
Jun 01, 2026 - 16:57 EDT
Identified - Threads is currently experiencing a disruption affecting data collection on ListenFirst. We are in contact with Meta to resolve this issue.
May 21, 2026 - 10:47 EDT

About This Site

Our mission at ListenFirst, is to make our clients smarter by providing unparalleled pictures of their brand, their competitor’s brands, and overall market performance on Social Media. Providing reliable, secure, and performant services is paramount to achieving this mission. We value integrity and believe trust is built with transparency. This page is ListenFirst’s home for real-time and historical data on system performance. If there are any interruptions in service, or important third-party dependencies of the platform (e.g. Social Media APIs), a note will be posted here. You may also click the “Subscribe to Updates” button above to receive real time updates.

DISCLAIMER: component uptime is not indicative of overall system availability and does not reflect platform service levels.

Uptime over the past 90 days. View historical uptime.
Application Operational
90 days ago
94.02 % uptime
Today
Platform API Operational
90 days ago
97.71 % uptime
Today
Data Exports Operational
90 days ago
100.0 % uptime
Today
Data Systems & Analytics Operational
90 days ago
100.0 % uptime
Today
Authentication System Operational
90 days ago
100.0 % uptime
Today
Audience Operational
90 days ago
100.0 % uptime
Today
Listening Service Operational
90 days ago
100.0 % uptime
Today
Help and Training Systems Operational
90 days ago
100.0 % uptime
Today
Social Channels Partial Outage
90 days ago
98.72 % uptime
Today
Facebook Operational
90 days ago
97.72 % uptime
Today
Twitter Operational
90 days ago
100.0 % uptime
Today
Instagram Degraded Performance
90 days ago
99.68 % uptime
Today
YouTube Operational
90 days ago
100.0 % uptime
Today
TikTok Operational
90 days ago
100.0 % uptime
Today
Other Data Feeds Partial Outage
90 days ago
94.95 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 4, 2026

No incidents reported today.

Jun 3, 2026

Unresolved incident: Instagram Reels Insights Outage.

Jun 2, 2026
TikTok Collection Delayed
Resolved - This incident has been resolved.
Jun 2, 13:51 EDT
Identified - We are actively working on a resolution, and a fix is expected to be live by the end of the day. Thank you for your patience.
Jun 2, 08:13 EDT
Investigating - We are currently investigating a potential issue with TikTok Data Collection. We will provide an update once more information is found.
Jun 1, 12:12 EDT
Jun 1, 2026

Unresolved incident: Threads Data Collection Disruption.

May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026

No incidents reported.

May 28, 2026

No incidents reported.

May 27, 2026

No incidents reported.

May 26, 2026

No incidents reported.

May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026

No incidents reported.

May 21, 2026
← Incident History Powered by Atlassian Statuspage